FAQ
Frequently Asked Questions (FAQ)
General
Q: What types of printing services do you offer?
We specialize in a wide range of commercial printing solutions including banners, business cards, brochures, posters, signage, direct mail, trade show materials, labels, packaging, and more. Whether you need short-run digital prints or high-volume offset printing, we’ve got you covered.
Q: Do you work with both businesses and individuals?
Yes! We serve small to mid-size businesses, corporate clients, retail shops, nonprofits, and individual customers. Whether you need a one-off project or ongoing printing support, we’re here to help.
Q: Where are you located and what areas do you serve?
Our shop is based in Irving, TX, and we proudly serve clients across nationwide. We also offer shipping options for out-of-area customers.
Ordering & File Setup
Q: How do I place an order?
You can place an order through our website, by phone, or in person. For custom jobs or complex orders, we recommend reaching out to our team directly for a quick consultation and quote.
Q: What file formats do you accept?
We accept PDF, AI, EPS, and high-resolution JPG or PNG files. For best results, please provide files in CMYK color mode with 0.125" bleed and outlined fonts. Need help setting up your files? Our team can assist.
Q: Can you help with graphic design or layout?
Absolutely. We have in-house designers who can assist with everything from minor adjustments to full design projects. Just let us know what you need.
Turnaround & Delivery
Q: What’s your typical turnaround time?
Standard turnaround is 2–5 business days depending on the project scope. Rush service is available. Let us know your deadline—we’ll do our best to meet it.
Q: Do you offer delivery or shipping?
Yes, we offer local delivery and nationwide shipping. We can also coordinate blind drop shipping for resellers.
Q: Can I pick up my order in person?
Yes! You're welcome to pick up your order during our regular business hours. We’ll notify you when your job is ready.
Pricing & Payment
Q: Do you have minimum order quantities?
Minimums vary by product, but we offer flexible options for both small and large runs. We’re happy to provide pricing for multiple quantity options so you can choose what works best.
Q: How can I get a quote?
You can request a quote online, email, or by phone. Please provide details like size, quantity, paper type, and turnaround needs to get the most accurate estimate.
Q: What forms of payment do you accept?
We accept major credit cards, checks, and ACH payments. For business clients, we offer invoicing options upon approval.
Special Services
Q: Do you offer mailing services?
Yes. We provide turnkey direct mail services including data processing, addressing, USPS preparation, and delivery. We can even help you target specific demographics with Every Door Direct Mail (EDDM).
Q: Can you handle large or recurring jobs?
Definitely. We’re equipped to manage high-volume, repeat orders for retail chains, franchises, and corporate accounts. Ask about our business print management services.
Need Help?
Don’t see your question here? Give us a call at 972-256-1234 or email info@omegaprint.com. Our friendly team is ready to help with quotes, recommendations, or anything else you need.
